Many small businesses find their IT to be reactive — reacting to hardware and software problems as they're being reported. However, with more day-to-day operations becoming heavily reliant on smooth working IT systems, the time has come to switch to a proactive approach.

What are proactive IT services?

This simply means that you’re taking active steps to stay ahead of potential IT problems and prevent them, as opposed to waiting for them to happen and then fixing them.

Proactive IT services seek to identify and resolve possible issues before they degenerate into problems. This type of service consists of software that automatically scans your organization’s IT systems 24/7/365 and notifies of any potential issues.

While the actual scope of proactive IT services will differ from one provider to the next, they generally include:

• Patch management — This is the process of distributing and applying necessary software updates. These include security patches, feature updates, and bug fixes.
• Antivirus — Successful malware attacks on your IT systems can cripple your business’s operations for days or even weeks. This results in compromised systems and lost revenue. Updated antivirus programs and other anti-malware applications help prevent this from happening.
• End-user workstations and servers monitoring — This process involves gaining visibility into workstation and server activities to ensure everything is functioning as it should.
• System optimization and ongoing maintenance — This involves enhancing the capabilities of your IT system and integrating any necessary elements to ensure that all components are operating as expected.
• Backups and disaster prevention — Protect sensitive data and back them up properly in case of cyber attacks and natural disasters.

What can proactive IT services do for your small business?

Proactive IT services provide a number of distinct benefits that can make a huge difference in your business operations. These include:

24/7 monitoring

Unscheduled server downtime can grind operations to a halt. Proactive IT support provides 24/7 monitoring and immediate alerts so issues can be quickly resolved before they degenerate into bigger problems.

Improved system efficiency

Proactive support means you can go about your day safe in the knowledge that your IT systems are optimized for efficiency.

Proactive security updates and patches

Many malware infiltrations and cyberattacks rely on outdated security measures. By being proactive, you can schedule these security systems to update automatically whenever new patches and updates become available.

Strategic analysis

Proactive IT support allows you to better plan your IT needs and strategies over the coming months, rather than reacting to problems as they come up. Because of all the data being generated from the constant system monitoring, you’re also able to make informed decisions regarding your IT infrastructure now and in the future.

Implement proactive IT services in your small business with ITs Managed

The most effective way to switch from reactive to proactive IT support is to partner with a reliable managed IT services provider (or MSP).

At ITs Managed, we provide top-of-the-line IT services in Gold Beach, OR. We work with businesses of different sizes — from small companies with only a few computers to large corporations with dozens of IT systems across multiple locations.

With over 27 years of industry experience, ITs Managed can cater to your business’s unique IT challenges and tackle them head-on. For your added peace of mind, we offer a 100% money-back guarantee on our IT services. We pride ourselves on our core values of honesty, reliability, and time-sensitive service from start to finish.

Get in touch

If you’re looking to tap into the many benefits of having a proactive IT support system in place for your business, get in touch with us today. Call us at (541) 474-6551 or fill out our contact form to get started.

ITs Managed provides professional IT solutions all over Southern Oregon, including Gold Beach, Grants Pass, Port Orford, Brookings, and Medford. We look forward to catering to your business IT needs.